Yes, the customer service is friendly, professional, and quick to answer any questions about doll making and shipping. I first came across this site after finding a doll I wanted. This site is listed as a reputable seller and has discounts on purchases, so there is no better place to go. Although I’m still waiting for my doll to arrive, the factory photos that were sent to me earlier had everything I asked for at the time of purchase and it is the real deal.